Important Facts and Your Rights
10 things you should know
before having your car repaired.
- You car is the second largest investment you're likely to make. Preserve it's value and your safety by having it repaired professionally.
- Never drive a car that could be unsafe because of damages.
- Some insurance companies may want you to visit their drive-in claims center before having your car repaired. You can do this, or you may leave your car at our shop and ask that the insurance company inspect the car here.
- You are not required to obtain more then one estimate or appraisal.
- You have the right to go to the repair shop of your choice. Your insurance company cannot required you to go to a particular shop.
- Difference in repair estimates are common. A lower estimate may not include all necessary work that is needed to perform a proper repair. If you're not sure why one estimate is different from another you've received,please ask us.We will be happy to show you what the differences are.
- Choose a shop that has unibody repair equipment and has certified technicians, such as (ASE and i-Car).
- Ask if the shop will be using genuine manufactured (OEM) replacement parts.
- Ask if the shop offers a repair warranty.
- Let us help you negotiate your claim with the insurance company.
Frequently Asked Questions
How long will the repairs to my vehicle take?
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle
Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process. We will do the rest.
Will the parts be ordered before I drop off my vehicle for repair?
Absolutely. We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off. If your vehicle is found unsafe to drive, then we will help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turn around time.
If my vehicle's frame is damaged, is it a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, then that section can simply be replaced.
Is there a warranty on the repairs to my vehicle?
Yes. We guarantees all repairs with a lifetime warranty.
Can you match the paint color?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade the technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
How can I get a rental car?
If you need a rental car, you can check your insurance company's web site for their approved agency and procedures.
Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision and you were not at fault, then your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.